Privacy Policy | Speakup Academy

1. Data We Collect

When you book a lesson, we collect your full name, email address, payment information (processed securely by Stripe), and your responses to the intake survey. This data is used solely to provide and improve your learning experience with Carmen.

2. How We Use Your Data

To confirm and manage your lesson bookings.
To send session reminders and Zoom meeting links via email.
To track curriculum progress within the student dashboard.
We do not sell or share your data with third parties for marketing purposes.

3. Third-Party Integrations

Speakup Academy uses the following third-party services to operate:

Stripe — for secure payment processing. Your card details are never stored on our servers. See Stripe's Privacy Policy.
Zoom — for video lessons. By joining a session, you agree to Zoom's Privacy Policy.
Google Calendar — to manage Carmen's availability and prevent double-bookings.

4. ⚠️ 24-Hour Cancellation & No-Refund Policy

This is a strict, no-exceptions policy. Please read carefully before booking.

All sales are final. No refunds will be issued under any circumstances once payment is processed.
Rescheduling requests must be made at least 24 hours before the scheduled session start time. Requests made less than 24 hours in advance will be forfeited.
In the event of a technical issue on Carmen's end (e.g., Zoom outage), a complimentary make-up session will be offered at no charge.
Repeated no-shows may result in suspension of booking privileges.

5. Data Retention

Your booking data and survey responses are retained for up to 24 months to support ongoing curriculum tracking. You may request deletion of your data at any time by emailing speakup.learningacademy@gmail.com.

6. Contact

For any privacy-related questions or data removal requests, please contact Carmen at speakup.learningacademy@gmail.com.